Return & Refund Policy

1. Returns
If you’re not completely happy with your order, you can return your item(s) within 30 days of delivery, as long as the following conditions are met:

• The item is unworn, in its original condition, and in its original packaging (including the jewelry box or pouch).
• All tags, certificates, and accessories are included.
• For hygiene reasons, earrings can only be returned if they are unworn and still in their original sealed packaging.
• Defects or damage must be reported within 24 hours of delivery.
• Return shipping costs are the customer’s responsibility.
• Returns must be sent with tracking, and the tracking link must be shared with our support team once the return has shipped. Because jewelry is small and valuable, we recommend an insured shipping method.
• Returns are processed within 7 business days after they are received and approved.
• We reserve the right to refuse returns that show signs of wear, scratches, discoloration, or damage beyond our responsibility.

Important:
We do not offer free returns. All returns must be sent to our designated return address, which we’ll share with you after you contact us.

2. Custom and Personalized Products
All personalized or made-to-order products based on customer requests (for example, items with initials, names, symbols, birthstones, engravings, or other customizations) are made exclusively to order.

For this reason, they cannot be returned, exchanged, or refunded, except when the product has a manufacturing defect or the wrong item was delivered.

3. How to Start a Return
To start a return, please email support@amaelia-palmbeach.com with the following information:

• Order number
• Full name
• Shipping address
• Reason for return
• Photo(s) of the product (if applicable)

Once we’ve reviewed your request, we’ll send you the correct return address.
Please do not send returns to the sender address on your package. Unauthorized returns cannot be processed.

4. Cancellation Policy
Because of our automated fulfillment system, orders are forwarded for processing right after they are placed.
Orders can only be canceled within 1 hour of being placed.
After that 1-hour window, the order can no longer be canceled. If you still wish to cancel, you can return the item once you receive it by following the standard return process. Return shipping costs remain your responsibility.

Personalized orders go into production immediately and cannot be canceled once the 1-hour window has passed.

To request a cancellation within the 1-hour window, please contact our support team right away at support@amaelia-palmbeach.com

5. Right of Withdrawal
Under consumer protection laws, you’re entitled to withdraw from your purchase within 30 days of receiving your order, without giving a reason. Because our processing is automated, however, orders cannot be canceled while in transit.
If you’d like to withdraw, please wait until your order arrives and then start a return request as described above. This right does not apply to personalized products (see section 2).

6. Refunds
Once we’ve received and approved your returned item(s), we’ll issue a refund to your original payment method within 30 days.
Please note that return shipping costs are non-refundable, unless the item arrived damaged or defective, or you received the wrong item.

7. Return Address & Processing
All returns must be sent to our central warehouse in Asia. The exact return address will be shared once your return request has been approved.
Customers are fully responsible for return shipping costs and tracking.