Shipping Policy
At Amaeliá, we aim to offer all our customers fast and reliable shipping. This shipping policy explains our delivery times, costs, and procedures, so your shopping experience is as smooth as possible.
When your order ships
An order placed today is prepared and shipped the next business day. Orders that come in on Friday evening or over the weekend ship on Monday.
Personalized orders are made especially for you, so they take a little longer to process and ship than standard orders.
How long delivery takes
Most packages arrive within 5 to 8 business days after they ship. Your order travels with our shipping partner and is handed over to UPS for the last part of the journey, so it’s delivered to your door by a carrier you already know.
Delivery can occasionally take a little longer because of customs, weather, or the carrier. If that happens with your order, we’ll let you know instead of leaving you wondering.
Free shipping
All Amaeliá orders ship directly from our supplier. We never charge for shipping, no matter your order total or location. It’s part of our commitment to making shopping as simple and enjoyable as possible.
Shipping and quality
Shipping directly from our supplier allows us to process orders faster and to run strict quality checks on every item before it ships.
Tracking your package
As soon as your order is confirmed, you’ll receive an email with your order number. Tracking usually becomes available 2 to 3 days later, and from then on you can follow your package on our "Track Your Order" page.
If a package goes missing
In the rare case that a package is lost in transit, we’ll send you a new one at no cost. You don’t have to chase anyone down or fill out a form. Just write to us and we’ll take care of it.
Questions and support
Have a question about your order or our shipping policy? Our customer service team is happy to help.
Email: support@amaelia-palmbeach.com
Limitations and exceptions
We do our very best to meet our estimated delivery times, but unforeseen circumstances can sometimes cause delays. These include, but are not limited to:
- customs procedures
- severe weather
- events beyond our control (force majeure)
While these circumstances are outside our control, we’ll always keep you informed. Thank you for your understanding and patience.
In summary
Amaeliá aims to give you an excellent online shopping experience, including fast and reliable shipping. If you have any questions or would like more information, please contact us at support@amaelia-palmbeach.com